microsoft/hve-core
Publicmirrored fromhttps://github.com/microsoft/hve-coreAvailable
SUPPORT.md
93lines · modecode
| 1 | --- |
| 2 | title: Support |
| 3 | description: Community support commitments, response times, and escalation paths for the HVE Core project |
| 4 | author: HVE Core Team |
| 5 | ms.date: 2025-11-05 |
| 6 | ms.topic: reference |
| 7 | keywords: |
| 8 | - support |
| 9 | - community support |
| 10 | - response times |
| 11 | - escalation |
| 12 | - security vulnerabilities |
| 13 | - contributing |
| 14 | - microsoft support |
| 15 | estimated_reading_time: 5 |
| 16 | --- |
| 17 | |
| 18 | Thank you for using the HVE Core project! This document explains how to get help with issues, questions, and contributions. |
| 19 | |
| 20 | ## How to Get Support |
| 21 | |
| 22 | ### Community Support |
| 23 | |
| 24 | HVE Core is an open-source project maintained by Microsoft and community contributors. We provide community support through GitHub issue tracking with the following response commitments: |
| 25 | |
| 26 | | Priority Level | Description | Response Time Target | |
| 27 | |----------------------------|--------------------------------------------------|--------------------------------| |
| 28 | | Security Vulnerability | Security issues (see [SECURITY.md](SECURITY.md)) | 24 hours (via MSRC) | |
| 29 | | Critical (Accessibility) | Blocking accessibility issues | 1-2 business days | |
| 30 | | Major (Accessibility) | Significant accessibility issues | 3-5 business days | |
| 31 | | General Issues & Questions | Bug reports, feature requests, questions | 48-hour (24x6) response window | |
| 32 | |
| 33 | **Note**: Response times indicate initial acknowledgment. Resolution time varies based on issue complexity and community availability. |
| 34 | |
| 35 | ## Filing Issues |
| 36 | |
| 37 | ### General Issues, Bugs, and Feature Requests |
| 38 | |
| 39 | 1. **Search existing issues** in our [GitHub Issues](https://github.com/microsoft/hve-core/issues) |
| 40 | 2. **Create a new issue** if yours isn't already tracked: [New Issue](https://github.com/microsoft/hve-core/issues/new/choose) |
| 41 | 3. **Provide details**: |
| 42 | * Clear description of the problem or request |
| 43 | * Steps to reproduce (for bugs) |
| 44 | * Expected vs. actual behavior |
| 45 | * Environment details (OS, Azure region, component versions) |
| 46 | |
| 47 | ### Security Vulnerabilities |
| 48 | |
| 49 | **Do not file security issues in GitHub.** |
| 50 | |
| 51 | If you believe you've found a security vulnerability: |
| 52 | |
| 53 | 1. Report to the [Microsoft Security Response Center (MSRC)](https://msrc.microsoft.com/create-report) |
| 54 | 2. Or email: [secure@microsoft.com](mailto:secure@microsoft.com) |
| 55 | 3. See our [SECURITY.md](SECURITY.md) for complete reporting instructions |
| 56 | |
| 57 | We respond to security reports within **24 hours** and follow coordinated disclosure practices. |
| 58 | |
| 59 | ## Contributing |
| 60 | |
| 61 | Before contributing code, please: |
| 62 | |
| 63 | 1. Read our [CONTRIBUTING.md](CONTRIBUTING.md) guide |
| 64 | 2. Check for existing issues or create a new one |
| 65 | 3. Set up the DevContainer or Codespaces environment (recommended) |
| 66 | 4. Follow our code conventions and linting requirements |
| 67 | |
| 68 | See [CONTRIBUTING.md](CONTRIBUTING.md) for the complete contribution workflow. |
| 69 | |
| 70 | ## Microsoft Support Policy |
| 71 | |
| 72 | Support for this project is limited to the community support described above. This is an open-source project and does not include enterprise-level SLA commitments. |
| 73 | |
| 74 | For enterprise support related to Azure services, please contact [Azure Support](https://azure.microsoft.com/support/options/). |
| 75 | |
| 76 | --- |
| 77 | |
| 78 | ## Responsible AI |
| 79 | |
| 80 | Microsoft is committed to responsible AI development. This project follows [Microsoft's Responsible AI principles](https://www.microsoft.com/ai/responsible-ai). For questions or concerns about AI ethics and responsible use, please contact [opencode@microsoft.com](mailto:opencode@microsoft.com). |
| 81 | |
| 82 | ## Code of Conduct |
| 83 | |
| 84 | This project follows the [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/). |
| 85 | For questions, see the [Code of Conduct FAQ](https://opensource.microsoft.com/codeofconduct/faq/) |
| 86 | or contact [opencode@microsoft.com](mailto:opencode@microsoft.com). |
| 87 | |
| 88 | --- |
| 89 | |
| 90 | <!-- markdownlint-disable MD036 --> |
| 91 | *🤖 Crafted with precision by ✨Copilot following brilliant human instruction, |
| 92 | then carefully refined by our team of discerning human reviewers.* |
| 93 | <!-- markdownlint-enable MD036 --> |
| 94 | |